Refund & Cancellation Policy

This policy explains how subscriptions to the Samba Rentals owner portal (sambarentals.com) are billed, cancelled, and refunded.

1. Subscriptions

Each listed property costs USD $10 per month, billed in advance. Your subscription renews automatically each month until you cancel it. Payments and refunds are handled by our reseller and merchant of record, Paddle.

2. Cancelling

• You can cancel a property’s subscription at any time from your owner portal, or from the Paddle customer portal linked there.
• When you cancel, your subscription remains active until the end of the current paid billing period. After that, it will not renew and the property is automatically unpublished.
• You keep access to the listing and its analytics until the end of the period you have paid for.

3. Refunds

• Subscriptions are billed monthly. Because cancelling stops future renewals and your listing stays live for the remainder of the period you paid for, partial months are generally non-refundable.
• If you were charged in error, charged after cancelling, or experienced a problem that prevented you from using the Service, contact us and we will review your situation and may issue a refund at our discretion.
• Approved refunds are processed by Paddle back to your original payment method. Refund requests are also subject to Paddle’s Buyer Terms.

4. How to request a refund

Email support@sambarentals.com with the email address on your account and the property concerned. We aim to respond within a few business days.