Refund & cancellation policy

This policy explains how subscriptions to the Samba Rentals owner portal (sambarentals.com) are billed, cancelled, and refunded.

1. Subscriptions

Each listed property costs IDR 150,000 per month. Because our merchant of record processes payments internationally, the charge is settled as US$9.50, billed in advance. Your subscription renews automatically each month until you cancel it. Payments and refunds are handled by our reseller and merchant of record, Creem.

Free trial. New subscriptions start with a 14-day free trial. A card is required to start the trial, nothing is charged during it, and the first monthly charge is taken automatically when the trial ends. Cancel before the trial ends and you owe nothing. One free trial applies per property.

2. Cancelling

• You can cancel a property’s subscription at any time from your owner portal (Manage billing), or from the Creem customer portal linked there.
• Cancelling during the free trial ends the trial immediately with no charge, and the property is unpublished.
• When you cancel, your subscription remains active until the end of the current paid billing period. After that, it will not renew and the property is automatically unpublished.
• You keep access to the listing and its analytics until the end of the period you have paid for.

3. Refunds

• Subscriptions are billed monthly. Because cancelling stops future renewals and your listing stays live for the remainder of the period you paid for, partial months are generally non-refundable.
• If you were charged in error, charged after cancelling, or experienced a problem that prevented you from using the Service, contact us and we will review your situation and may issue a refund at our discretion.
• Approved refunds are processed by Creem back to your original payment method. Refund requests are also subject to Creem’s Buyer Terms.

4. How to request a refund

Email support@sambarentals.com with the email address on your account and the property concerned. We aim to respond within a few business days.