Privacy policy

This Privacy Policy explains how Samba Rentals (“we”, “us”, “our”) collects, uses, and shares information when you use the owner portal and website at sambarentals.com (the “Service”).

1. Information we collect

• Account information. When you sign in with Google, we receive your name, email address, profile picture, and a Google account identifier. We use this to create and secure your account.
• Property information. The details you submit about your properties: descriptions, photos, location, pricing, availability, and contact details you choose to provide.
• Usage and analytics data. Aggregated, non-identifying data about how listings are viewed, opened, and shared, which we show you as analytics for your properties.
• Payment information. Subscriptions are processed by our payment provider and merchant of record, Creem. We do not collect or store your card or bank details. Creem provides us with limited information such as your subscription status and a customer identifier.

2. How we use information

• To operate the Service: create your account, review and publish your listings, and show your analytics.
• To process and manage your subscription (via Creem).
• To communicate with you about your account, listings, or the Service.
• To maintain security, prevent abuse, and comply with legal obligations.

3. How we share information

• Service providers. We use trusted providers to run the Service, including Google (sign-in), Creem (payments), and our hosting and infrastructure providers. They process data on our behalf.
• Your published listing. Property content you submit is, once approved and active, displayed to rental booking agents and visitors; that is the purpose of the Service.
• Legal reasons. We may disclose information if required by law or to protect our rights, users, or the public.

We do not sell your personal information.

4. Cookies

We use a single essential session cookie to keep you signed in to your account. Our payment provider may set cookies needed to process checkout. We do not use third-party advertising cookies.

Advertising measurement

On our owner pages (/home, /id/home and the owner portal) we use the Meta Pixel and Meta’s Conversions API to measure whether our advertising on Facebook and Instagram leads to listings. Meta may receive the page you visited, the action you took (for example starting a listing or a free trial), a hashed version of your email address, and the identifiers Meta sets in its own cookies. We do not send Meta your villa details, your messages, or your card information. To keep advertising cookies off on your device, use the “Don’t track me” link in the footer of the owner page; you can also control ads in your Meta settings. The agent portal and public villa pages carry no advertising pixel.

5. Data retention

We keep your account and property information for as long as your account is active, and as needed to provide the Service or comply with legal obligations. You can ask us to delete your account and associated data (see Contact below).

6. Your rights

Depending on where you live, you may have rights to access, correct, or delete your personal information, or to object to or restrict certain processing. You can exercise these rights, or ask any privacy question, by contacting us.

7. Security

We use reasonable technical and organisational measures to protect your information. No method of transmission or storage is completely secure, but we work to safeguard your data.

8. Changes to this policy

We may update this Privacy Policy from time to time. We will update the “Last updated” date above and, where appropriate, notify you of material changes.

9. Contact

For privacy questions or requests, contact us at support@sambarentals.com.